Don’t Use JustFly.com
I had been looking for tickets to Moscow for months. Daily I searched several travel sites numerous times. I knew my travel dates by heart. Finally, on Saturday, May 20, I decided to purchase the tickets around noon. I used JustFly.com. The front page of their site reads, “Extended cancellation policy. Book with confidence.”
I put in the same dates of travel that I had entered hundreds of times leading up to my decision to purchase. A fare came up and in the search results and I read like it did every time on my past searches, “You got the best fare possible. Congratulations!” To the right, it read, “Free Cancellations.”
I booked the flight. When I went to checkout and pay, a screen prompted me to ensure all names were spelled accurately because no name changes would be allowed. There was no itinerary to view, no mention of travel dates; just a list a passenger names for me to verify. I was offered to buy their cancellation insurance-which I thought was intended for if I have to miss my flight-for $19.99. I declined it.
Six hours later, when I opened my confirmation email, I noticed they changed my travel dates. I called immediately and was told that they do this in order to offer the lowest fare and it is the customer’s responsibility to notice it. If I needed to notice something important like a date change perhaps instead of putting,” You got the best fare possible. Congratulations! Free Cancellations” at the top of the itinerary, putting something like, “We found you a lower fare on alternate travel dates” would have been helpful. But I believe that after I cancelled their $19.99 insurance they switched my travel dates. This way they were able to extort money from me by forcing me to pay a cancellation fee that is slightly more than their insurance. Initially, I was told that I had to pay $75 a ticket to cancel, but they immediately lowered it to $25 per ticket ($100 since I had four tickets).
I believe that JustFly runs a scam. After one declines the travel insurance at checkout, one’s travel dates are switched, the final detail one is asked to focus on at checkout is the name spelling and the changed dates go unnoticed. When one cancels, they end up coercing one to pay more than the $19.99 insurance they were selling by telling the customer the initial money spent on the tickets (in my case over $4,000) cannot be refunded until one agrees to the fee. I told them that they gave me no choice, they were stealing from me and that I would dispute the charge. Yet, they would not exempt me from the fee.
I always believed that any airline ticket sold in the USA came with a 24 hour no questions free cancellation policy. JustFly.com is violating federal passenger rights. They told me that I had four hours to cancel free of charge. Well, I found their error in six hours and yet they were intent on charging me a cancellation fee for THEIR ADMITTED UNILATERAL CHANGE OF MY TRAVEL DATES. As a matter of fact, any contract can be voided within 24 hours. So I was still within my legal rights to cancel the contract for no fee.
I feel the $100 charge was extorted from me and JustFly knowingly conducts these practices to take advantage of its customers. Further, they are violating two of my rights: 24 hours to get out of any contract, and 24 hours to cancel any flight purchased in the USA.
Further, when I went back to test their site and tried to book the tickets on the dates I wanted again, the same price was offered on my travel dates. I am convinced beyond a doubt that they changed my dates after I declined the $19.99 insurance.
A search on the forums at TripAdvisor confirmed this company has ripped off many people.
Consider yourself warned.
~Bella
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I definitely agree with you! I recently had an issue with one family member that bought the tickets with JUSTFLY and suddenly they changed the date making it looks like my sibling made the mistake picking the wrong date. She ended loosing tone of money. Apparently it’s an unethic practice by this scamming JUSTFLY company. Avoid them at all!
So sorry that happened to your family member. It’s so maddening that they go to such extremes to rip off people.
I totally agree just fly is a total scam . I purchased a family ticket online , the next day I found out that one of my kids name was not spelled correct. A typo . When I called just fly the next day after going through a disaster with them sending a copy of my son’s passport , they were expecting me to pay $75 fee just to change
an A for O . Doesn’t matter who I spoke to as I was desperately looking to talk to a supervisor or so , they told me either I need to cancel the entire transaction which would have costed me $200 ,00 per just fly roles and policy ,or I had to pay
$75.00 fee penalty .To me $75 is not a big deal but the principal that how cheap and unprofessional this so called “justfly” is bothering me . These people should not be in business as they are an absolutely scam .
I totally agree. The fees are awful and $75 is a ridiculous amount to charge. Especially if you found the error within 24 hours.
Just Fly is a scam.
Please do not use Just Fly to book airfare.
No need to expound on the horror we experienced.
We travel often and went against our experience induced best judgement when we bought plane tickets from JustFly
Can I ask what happened?
JustFly is clear scam any tickets is not refundable,I cancel fly booking before 10 days and not receive Any refund Airline company not charge any money only JustFly take money and not give back. Need find some solutions to stop this financial scam. Please everybody how have same problems need thinking about solution.
They are so low. Keep spreading the word.
Same here. Stole $2400 from us because we don’t want to fly ibto Vietnam during coronavirus
Where did you end up going?
JustFly.com failed to notify me of a schedule change that happened in September for my flight leaving December 21 – so I was 1.5 hours late to the airport and missed my flight. I took care of things myself at the airport to fly out the next day.
When I called to complain about a lack of notification of a achedule change by the airline, I was told that technically their computer must not have synced with the airlines’ computer so it would notify me of the change. Of course at first they tried to deny any change had occurred!! So, I asked, “ Any changes I should know about with my return flight scheduled for Dec 31 departing about 4:00?” Yes sir. That flight is no longer in operation. You were rebooked onto a flight departing XXXXX on the same day at 6:09am. Ah, Sparky, if that is in your computer then your computer synced up at some point With the airline computer and you just failed to notify me about today’s flight … and by admission – You failed until I asked to inform me about my return flight..
Their response, “Ah, umm, well, ah …. then silence.
What a poorly run business!! Avoid them at all costs. Use Travelocity or Orbitz or some other third-party provider.
Awful. Did you miss your flight? They are the worst.
With this corona virus you think they would be reasonable and change the flight with no fees, or a least a decent fee. No, that hidden agenda to screw you over with a $500 penalty sh#$%%t.
I applaud the writer of this page.
I will never buy through JusfFly again.
You’re kidding me!!! They are not being lenient in these times? Continue to spread the word. They are awful. I feel terrible that you lost out on your trip. Maybe you can dispute the charge with your credit card company.